Mazda Service Center

Genuine Mazda Service Center in Johnson City

Experience Service You Can Trust

We’re Mazda professionals, and we care more about what’s best for Mazda vehicles than any other service center. We use only Genuine Mazda Parts and Value Products by Mazda, so you’ll know the parts will perform properly

Click or call today to make an appointment for service you can trust.

Perfection In Every Detail

Mazda Full Circle Inspection

Your Mazda-trained technicians are perfectionists. We Know your Mazda better than anyone else, and we’re meticulous about its care. So rely only on Mazda for a Full Circle Inspection and report card, Genuine Mazda Parts, and the most convenient service experience possible.

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All Service Offerings And Specials

Ratings and Reviews for Bill Gatton Mazda

Positive: Professionalism, ValueOur experience was excellent. We worked with Worth Peak, and from the moment we got there to the moment we left, there was a clear focus on getting us the best bang for our buck. Everything was transparent and timely. Thank you!

- Jerrod Berven

I was in the market for a pre-owned auto, i looked around at my local dealers (Knoxville). Within 3 days of the "search", i had spent almost 12 hours inside the dealerships. Each time, i would make closer and closer, but there was always something. I know i do not enjoy the whole process, as i am certain not many do. I text my interest in the auto, i received an email from Daniel, after a few strings of emails, i made the call. I spoke with Daniel, he notified me of the imperfections of the...View More

- John Hale

The man we dealt with, Zach, was very patient and knew exactly what he was doing.

- Natasha Waye

I purchased my vehicle here with the help of Zach Johnson. He was an amazing salesperson and answered all of our questions. He was very patient with us and helped me pick the vehicle that worked best for me. I highly recommend going here to make your purchase and ask for Zach! The whole staff was very nice and helpful. Great car buying experience!!

- Molly VanBuren

The Customer Service Ryan Quillen did a great 👍 job.

- Mohamed Ali

This is the third Mazda we've bought from Bill Gatton Mazda, and each time we have been treated very well! We feel the vehicles are exceptional, and the service and sales teams are professional. Our Salesperson Lloyd Mullins, worked very hard on our behalf and Chris Hill the Sales Manager was very attentive throughout the process. Jesse Ford the General Manager also helped to keep the pencil sharpened to get us what we wanted for what we could afford. It felt great to patronize a business that...View More

- Roy Roach

Very friendly and helpful in looking for a used car. Dealer website is easily searched for inventory. Cars where cleaned and sanitized before test drive.

- Benjamin Meeks

Positive: Professionalism, Punctuality, Quality, Value

- Indya Scalf

Positive: Professionalism, Punctuality, Quality, ValueWe bought a vehicle from them a week ago, and it was honestly probably the best deal we have ever gotten at an auto dealership. All of the staff were very helpful and honest. I highly recommend checking them out if you or a loved one is looking for a reliable vehicle at an excellent price!

- Trisha Scalf

We went there to look at the Jeep and was running late but loyd really stepped up and helped us and wasn’t pushy like some car lot salesmen can be we were treated very good and the staff were all very professional as well

- Mike johnson

I went to look for a car and they made it happen. My salesman fought tooth and nail to get me approved. Best experience I've ever had at a dealership.

- Matthew

I just traded in my older CX-5 for a new one. I worked with Jeremy who did a great job of making the sales experience very smooth. I really like the service center here too. I have historically not been a fan of car dealerships, but this one has been the exception. I've bought 2 cars here and been in the service center for multiple maintenance visits.

- jjkat

the took their time getting back to me on the truck. did tell me it had been in an accident. and they was repairing it.

- marvin heath

Had oil change. Nice and helpful people. Does great work.

- Georgia Richardson

Incredible service department!

- Barley Woodberry

I had to go to Bill Gatton Mazda/Acura, from Morristown, for warranty work on my Mazda 6 and they were wonderful. The service department had a new 2018 Mazda 6 ready for me and they even washed... more

- Sheri S.

I had to go to Bill Gatton Mazda/Acura, from Morristown, for warranty work on my Mazda 6 and they were wonderful. The service department had a new 2018 Mazda 6 ready for me and they even washed my car! I loved the entire experience!

- Sheri S.

Just bought a car from David I was so stressed....he made it so easy no pressure....the best buying experience we've ever impressed with the salesman...and financial guru....THANKS SO MUCH !

- Penni Wolfe Replogle

Bought my son's car here. He was buying it and moving to Indiana. Despite telling them several times he wanted it registered in Indiana, they still managed to register it in the wrong state. The service was otherwise fine.

- Stephen F.

Great service! Great deals!

- Hallie Muse Mahala

Great service and staff. Highly recommend.

- Cliff Mahala

I recently visited bill gatton mazda of johnson city and had an amazing experience. When i arrived i was greeted by a very polite gentleman he stated that he would be with me in just a moment.i decided to wait on the inside where it was much cooler as it was very hot that day.Upon entering the building i was greeted yet again by polite employees who were eager to assist they answered all questions i had.The employees were knowledgeable about their products.Although i did not purchase anything i...View More

- Risha S.

I've had great expirience with the service department and have a good choice of cars

- Austin Mahala

Wonderful people, fast and friendly service! Amazing vehicles!

- Bekkahh Nelson


Schedule Your Service Mazda Appointment Scheduler example

Mazda Appointment Scheduler

Experience a more convenient way to schedule your service. Visit our website to make your next appointment, receive automatic confirmations and view appointment history for any service schedule online.

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Your Mazda Gets Better With Time

We’re here to make sure you continue to get the best out of your Mazda for years to come, so we encourage you to take advantage of MyMazda. It makes keeping track of your Mazda’s service and maintenance more convenient than ever. Stay up to date with a factory maintenance schedule, service history log, service coupons, interactive guides to your vehicle’s features and more. Simply visit and enjoy the full benefits of owning a Mazda.

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Parked Grey Mazda on a road with a orange sunset sky in the background

MyMazda App

Manage Your Mazda From The Palm Of Your Hand.

The MyMazda App1 makes your Mazda experience simpler and more convenient than ever. Calibrated to your vehicle’s mileage, MyMazda shows your Mazda’s maintenance schedule and remembers its service history at Mazda Dealers for easy reference.

MyMazda also helps you save with coupons about service offers exclusively for Mazda owners. And with the app, you’ll have the contact information of your service dealer and the nearest Mazda Dealers right at your fingertips, making it fast and easy to schedule a service appointment.

An easy-to-use, interactive guide and quick video demos will help walk you through your vehicle’s features, such as the instrument panel, navigation, entertainment system and more.


• For New Offers, Promotions and Service Coupons

• Service History Information

• Maintenance Schedules

• Locate a Dealer and Schedule Service Online

• Vehicle “How To” Information & Videos

• Scan VIN Barcode Capability When Registering a Vehicle

• Easy-to-Use Mazda Roadside Assistance

• Alerts for Recall Information

• Full Circle Service Inspection Results

• Bluetooth®2 and MAZDA CONNECT™3 support

• Inside Mazda

• FAQs

• Contact Mazda Via Chat, Phone or Email

1) App available on iPhone®, iPad® and iPod touch® devices with iOS 4.3 or later and Android™ devices with Android 1.1 – 4.4. iPhone, iPad and iPod touch are registered trademarks of Apple, Inc. Android is a trademark of Google Inc.

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Mazda Dealership

Welcome to the Bill Gatton Mazda website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Mazda car, truck, or SUV you will find it here. We have helped many customers in or near Johnson City, Kingsport, Bristol, Elizabethton, Greeneville and Knoxville find the Mazda of their dreams!

We know that prospective customers are extremely well educated when researching their next vehicle. Bill Gatton Mazda has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.

As your local Mazda dealer, we have a huge selection of new and used vehicles from which to choose. Bill Gatton Mazda online and offline customers enjoy vehicle specials every day. We offer Mazda service & parts, an online inventory, and outstanding financing options, making Bill Gatton Mazda a preferred dealer serving Johnson City, Kingsport, Bristol, Elizabethton, Greeneville and Knoxville area Mazda buyers. Ready to set up a test drive? Visit our Kingsport area Mazda dealership in Johnson City, TN today!

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Bill Gatton Mazda

2909 N Roan St.
Johnson City, TN 37601.

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