Bill Gatton Mazda
SERVICE DEPARTMENT

Our Location

Bill Gatton Mazda
2909 N Roan St.
Johnson City, TN 37601

Service: 423-282-2493
Scroll Up

Service Hours

Monday7:30 am - 6:00 pm
Tuesday7:30 am - 6:00 pm
Wednesday7:30 am - 6:00 pm
Thursday7:30 am - 6:00 pm
Friday7:30 am - 6:00 pm
SaturdayClosed
SundayClosed
Scroll Down
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

COMPLIMENTARY ALIGNMENT CHECKS!! : -
COMPLIMENTARY ALIGNMENT CHECKS!!

-

Don't let your tires wear out before they're due to be replaced because of your alignment. Come in today for a complimentary alignment check and, if needed, receive a special price for a 4 wheel alignment. Get your tires back on the right track with our state of the art alignment machine!

Part of the Bill Gatton Experience! Not valid with any other offers.

Oil Change Plus


Standard Oil
Special Price: $35.03

Get more value for your money! Our professional Mazda-trained technicians will:

Change motor oil per specifications
Install a Genuine Mazda oil filter
Top off vital fluids
Complete a multi-point inspection

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020. *Synthetic Oil Extra/Up to 5 Quarts

4-Wheel Alignment Special

$79.95

Poorly aligned wheels wear out tires prematurely and reduce gas mileage. Service includes:

Inspect/adjust caster, camber and toe-in as applicable
Inspect suspension and steering linkage
Check tire wear
Check tire pressure, adjust as necessary
Computerized alignment
Road test

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Mazda Battery Special

10% off

Your Genuine Mazda battery is a key component to your vehicle's overall reliability and performance. For peace of mind, come in today and have one of our technicians install a new Genuine Mazda battery. Don't wait until it's too late.

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Timing Belt Replacement

4 Cylinder Price
Amount Off: $30.00 off
6 Cylinder Price
Amount Off: $30.00 off

DON'T WAIT TOO LONG! A broken timing belt can cause your engine to simply stop running. Refer to your owner's manual for recommended replacement intervals.

Replace timing belt
Set timing & engine idle speed as needed
Inspect water pump and drive belts
Inspect cam & crank shaft seals

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Do-It-Yourself Special Discount On Genuine Mazda Parts

10% off

Receive a discount on any Genuine Mazda Parts purchased through our retail parts department.

Take advantage of this 10% off special today.

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.A. Excludes select components, call dealer for details.

Tire Rotation & Visual Brake Inspection

$18.95


Bring this coupon into our service
department when you come in for a tire
rotation, and we'll include a visual
brake inspection at no additional
charge! See an advisor for details!

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Every 4th Oil Change Is Complimentary!


Get your oil changed at Bill Gatton
Mazda Johnson City, and every 4th oil
change is FREE! See an advisor
for details!

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Wiper Blade Replacement

$23.95


Are your wipers streaking or noisy?
Replace them with Genuine Mazda
wiper blades.
*Easy and fast installation, sold per pair

Plus applicable taxes. Valid only at BILL GATTON JOHNSON CITY MAZDA. Cannot be used with any other applicable offer. Mazda vehicles only. Prices may vary by model. Hazardous waste fee if applicable. Please present coupon at time of write-up. Coupon expires 01/03/2020.

Meet Our Service Staff

Service Manager Kevin  Lovelace
X
Service Manager
Kevin Lovelace
Service Advisor Chris  Holt
X
Service Advisor
Chris Holt
Service Advisor Matt  King
X
Service Advisor
Matt King
Generic Staff Photo
X
Service Advisor
Michael Baldwin
Service Advisor  Felicia  Watson
X
Service Advisor
Felicia Watson
Warranty Administrator / Accou Leslie  Gwyn
X
Warranty Administrator / Accou
Leslie Gwyn
Generic Staff Photo
X
Serivce & Parts Cashier
April Maupin
Generic Staff Photo
X
Customer Service
Frank Ray
Customer Service  Roger  Cox
X
Customer Service
Roger Cox
Elite Master Mazda - Master Ac Robert  Dawson
X
Master Acura Technician
ASE Master Certified Technician
Elite Master Mazda Technician
Elite Master Mazda - Master Ac
Robert Dawson
ASE Master Certified Technicia Mike  Smith
X
ASE Master Certified Technicia
Mike Smith
Master Acura Technician Derek  Bush
X
Senior Mazda Technician
ASE Certified Technician
Master Acura Technician
Derek Bush
Technician Justin  Hardin
X
Technician
Justin Hardin
Technician Chris  Estep
X
Technician
Chris Estep
Generic Staff Photo
X
Technician
Trenton Keplinger
Technician  Westley  Horne
X
Technician
Westley Horne
Generic Staff Photo
X
Technician
Donovan Carter
Generic Staff Photo
X
Technician
Zac Tittle
Technician Cory  Frazier
X
Technician
Cory Frazier

Contact Information


This service department is a 5 plus department in all respects. They provide outstanding service in an infectious, enthusiastic manner at a most reasonable cost.

- Love my Honda!

I contacted Worth, a dealer here, looking for a very specific vehicle...he was GREAT to work with! Very easy, relaxed, and concerned that I get exactly what I needed. I was treated with respect, and got a fair price for a perfect vehicle. This was a great car buying experience.

- Sybil

I want to give a big thanks to David Difillippo who provided fantastic customer service, when I had an issue prior to purchasing my vehicle. David immediately took control of the situation and turned what could have been a bad experience, into a good one! He went above and beyond in making sure I...

- Katherine

Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.

- Greyhound

Most dealers are good when your purchasing but a great dealer continues after the sale. Took my new car to get Windows tinted and the Service team was as great as the sales team! Thanks to Jessie and Hilary. If your looking for a new car make sure to give them a try

- Mike Stout
View All Testimonials