Bill Gatton Mazda
SERVICE DEPARTMENT

Our Location

Bill Gatton Mazda
2909 N Roan St.
Johnson City, TN 37601

Service: 833-211-1276
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Service Hours

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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Manager Kevin  Lovelace
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Service Manager
Kevin Lovelace
Service Advisor Chris  Holt
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Service Advisor
Chris Holt
Service Advisor Matt  King
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Service Advisor
Matt King
Service Advisor  Felicia  Watson
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Service Advisor
Felicia Watson
Warranty Administrator / Accou Leslie  Gwyn
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Warranty Administrator / Accou
Leslie Gwyn
Serivce & Parts Cashier  April  Armistead
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Serivce & Parts Cashier
April Armistead
Customer Service  Frank  Ray
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Customer Service
Frank Ray
Customer Service  Roger  Cox
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Customer Service
Roger Cox
Elite Master Mazda - Master Ac Robert  Dawson
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Master Acura Technician
ASE Master Certified Technician
Elite Master Mazda Technician
Elite Master Mazda - Master Ac
Robert Dawson
ASE Master Certified Technicia Mike  Smith
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ASE Master Certified Technicia
Mike Smith
Master Acura Technician Derek  Bush
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Senior Mazda Technician
ASE Certified Technician
Master Acura Technician
Derek Bush
Technician Justin  Hardin
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Technician
Justin Hardin
Technician Chris  Estep
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Technician
Chris Estep
Generic Staff Photo
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Technician
Trenton Keplinger
Technician  Westley  Horne
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Technician
Westley Horne
Generic Staff Photo
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Technician
Zac Tittle
Technician Cory  Frazier
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Technician
Cory Frazier

Contact Information


We went there to look at the Jeep and was running late but loyd really stepped up and helped us and wasn’t pushy like some car lot salesmen can be we were treated very good and the staff were all very professional as well

- Mike johnson, CARS

I went to look for a car and they made it happen. My salesman fought tooth and nail to get me approved. Best experience I've ever had at a dealership.

- Matthew, CARS

I just traded in my older CX-5 for a new one. I worked with Jeremy who did a great job of making the sales experience very smooth. I really like the service center here too. I have historically not been a fan of car dealerships, but this one has been the exception. I've bought 2 cars here and been...

- jjkat, DEALERRATER

the took their time getting back to me on the truck. did tell me it had been in an accident. and they was repairing it.

- marvin heath, CARS

Incredible service department!

- Barley Woodberry, GOOGLE

Had oil change. Nice and helpful people. Does great work.

- Georgia Richardson, GOOGLE

I had to go to Bill Gatton Mazda/Acura, from Morristown, for warranty work on my Mazda 6 and they were wonderful. The service department had a new 2018 Mazda 6 ready for me and they even washed my car! I loved the entire experience!

- Sheri S., YELP

Just bought a car from David Difillippo....wow I was so stressed....he made it so easy no pressure....the best buying experience we've ever had....so impressed with the salesman...and financial guru....THANKS SO MUCH !

- Penni Wolfe Replogle, FACEBOOK

Bought my son's car here. He was buying it and moving to Indiana. Despite telling them several times he wanted it registered in Indiana, they still managed to register it in the wrong state. The service was otherwise fine.

- Stephen F., YELP

Great service! Great deals!

- Hallie Muse Mahala, FACEBOOK

Great service and staff. Highly recommend.

- Cliff Mahala, FACEBOOK

I recently visited bill gatton mazda of johnson city and had an amazing experience. When i arrived i was greeted by a very polite gentleman he stated that he would be with me in just a moment.i decided to wait on the inside where it was much cooler as it was very hot that day.Upon entering the...

- Risha S., YELP

I've had great expirience with the service department and have a good choice of cars

- Austin Mahala, FACEBOOK

Wonderful people, fast and friendly service! Amazing vehicles!

- Bekkahh Nelson, FACEBOOK

Absoloutley amazing service!!

- Matthew Lloyd, FACEBOOK

Service at Bill-Gatton Acura Mazda was incredible and the staff were excellent. I will be returning

- Mark Riddle, FACEBOOK

Exellent service,ALWAYS!!

- Karen Hinson Riddle, FACEBOOK

Good selection of autos and nice people!

- Diana Forney Teal, FACEBOOK

Awesome ppl, great place to get a vehicle.

- Michelle Torres, FACEBOOK

Nice selection of vehicles and great service department.

- Eric Mahala, FACEBOOK

Great selection...friendly,helpful customer service !!

- Judy Mahala, FACEBOOK

Very nice selection of vehicles to choose from. The little red number in the video sure is a sporty dream.

- Pete P. Mahala Mahala, FACEBOOK

This service department is a 5 plus department in all respects. They provide outstanding service in an infectious, enthusiastic manner at a most reasonable cost.

- Love my Honda!, CARS

My experience at Bill Gatton Mazda was great! It was time for an oil change in my Honda. They were accommodating and professional. I couldn't have asked for more.

- Debbie Miller Santiago, FACEBOOK

Thank you!!! Bought my first car, a 2018 Mazda 3 GT from Bill Gatton Mazda in Johnson City!!

- Casey Deakins, FACEBOOK

I contacted Worth, a dealer here, looking for a very specific vehicle...he was GREAT to work with! Very easy, relaxed, and concerned that I get exactly what I needed. I was treated with respect, and got a fair price for a perfect vehicle. This was a great car buying experience.

- Sybil, CARS

I want to give a big thanks to David Difillippo who provided fantastic customer service, when I had an issue prior to purchasing my vehicle. David immediately took control of the situation and turned what could have been a bad experience, into a good one! He went above and beyond in making sure I...

- Katherine, CARS

Awesome experience!!! I love my new CX-5!!!! Thank you all so much :)

- Renee Barnes, FACEBOOK

Excellent sales experience, no high pressure, friendly service. Easy to deal with on price. very impressed with quality of car and driving experience. Highly recommend.

- Greyhound, DEALERRATER
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